Refund Policy

1. General Policy

At NexaGen Media, we strive to deliver premium digital and creative services. Due to the custom and highly specialized nature of video production, editing, and creative consulting, our refund policy is designed to be fair to both parties while compensating our team for the time, labor, and resources dedicated to your project.

2. Upfront Deposits

Most of our projects require an upfront, non-refundable deposit to secure your spot in our production schedule and cover initial pre-production planning, asset gathering, and strategy.

• Standard Deposit: Typically 50% of the total project cost.
• Non-Refundable: Once work has commenced (including strategy calls, scriptwriting, or editing drafts), the deposit becomes strictly non-refundable.

3. Cancellation Before Work Commences

If you cancel a project after paying the deposit but before any work has actually begun, you may be eligible for a partial refund. NexaGen Media reserves the right to retain a 15% administrative fee to cover onboarding and transaction costs.

4. Milestone Payments & Subscriptions

For ongoing retainers or milestone-based projects:

• Payments made for completed milestones are completely non-refundable.
• For monthly retainers (e.g., social media management, batch shorts editing), you may cancel your subscription with a 15-day written notice before the next billing cycle. Fees already paid for the current active cycle will not be refunded, but no further charges will occur.

5. Dissatisfaction with Deliverables

We do not offer refunds simply because a client "changed their mind" or does not "like" the final creative direction, provided we followed the agreed-upon brief. To ensure satisfaction, we offer:

• Revision Rounds: Our packages include specific rounds of revisions to dial in the edit exactly to your liking.
• Clear Communication: We encourage detailed feedback during the drafting stages to prevent misalignment.

If the final deliverable completely fails to meet the technical specifications outlined in our Statement of Work (SOW), we will work diligently to correct the issue at no extra cost.

6. Exceptional Circumstances

If NexaGen Media is entirely unable to deliver the promised services due to unforeseen internal issues (e.g., severe technical failure, act of God, or business closure), a full or prorated refund will be issued to the client.

7. How to Request a Refund or Cancellation

To discuss a cancellation or dispute a charge, please contact your dedicated account manager or reach out to us at:
Email: connect@nexagenmedia.co.in